Account Manager
Description
xChief Ltd. (Reg.number HY00923433) is licensed by the Mwali International Services Authority as International Brokerage and Clearing House pursuant to International Companies Act 2006. We provide a high-performance platform for online trading in currency contracts and precious metals under Margin Trading conditions. Our client base spans retail traders, institutional investors, portfolio managers, and affiliate partners. With a diverse range of trading instruments, platforms, and account types, xChief is committed to delivering tailored solutions that drive client success and business growth.
Requirements
- Languages required: Fluent English and Arabic.
- Degree in Business Administration, Finance, Economics, or a related discipline.
- Experience in account management or client support within the financial services or brokerage industry.
- Strong communication and interpersonal skills.
Responsibilities & Duties
The Account Manager will be responsible for maintaining and developing client relationships, ensuring high levels of satisfaction and engagement. This role requires a proactive approach to client support and a solid understanding of trading platforms and financial products.
- Managing relationships with retail and institutional clients
- Assisting clients with onboarding, platform usage, and trading inquiries
- Providing timely and professional support via multiple communication channels
- Promoting trading activity and client retention through personalized engagement
- Collaborating with internal teams to resolve client issues and improve service quality
- Monitoring client activity and identifying growth opportunities
- Ensuring compliance with company policies and regulatory standards
- Maintaining accurate records and reporting in CRM systems
Benefits
- Competitive salary with performance-based incentives
- Remote work flexibility across international time zones
- Career development opportunities within a global brokerage firm
To apply to this position please send your CV to [email protected], stating the role you are applying for in the email. All applications will be treated confidentially.
